TERMS OF SERVICE

Last Updated: September 4, 2026

PREAMBLE

The website VeryColdMail.com, together with any related applications, dashboards, software, or services made available through it (collectively, the “Website” or the “Services”), is owned and operated by:

Velveteen SaaS, LLC
2810 N Church St STE 90741
Wilmington, DE 19802
United States

Telephone: +1 (302) 600-0801
Email: [email protected]

Velveteen SaaS, LLC is a Delaware limited liability company.

Throughout these Terms, “VeryColdMail”, “Company”, “we”, “us”, and “our” refer to Velveteen SaaS, LLC.

VeryColdMail provides software-as-a-service tools for professional email infrastructure, including mailbox warmup, deliverability monitoring, inbox-placement testing, analytics, diagnostics, and related email deliverability functionality.

These Terms of Service (“Terms”) govern access to and use of the Website and Services and constitute a binding agreement between you or the business you represent (“Customer”, “you”, or “your”) and Velveteen SaaS, LLC.

By creating an Account, starting a free trial, purchasing a subscription, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to these Terms and our Privacy Policy.

1. ELIGIBILITY AND BUSINESS USE

The Services are intended exclusively for professional and business use and are not intended for personal, family, or household purposes.

You represent and warrant that:

you are at least 18 years old and legally capable of entering into a binding agreement;

if you use the Services on behalf of an organization, you have authority to bind that organization to these Terms;

all information you provide to us is accurate and complete; and

you will use the Services only for lawful business purposes.

2. DEFINITIONS

For purposes of these Terms:

“Account” means the Customer account used to access the Services.

“Content” means messages, email copy, headers, configuration information, or other material transmitted through or in connection with the Services.

“Customer Data” means information uploaded, transmitted, stored, or otherwise made available by a Customer through the Services.

“Customer Email Account” means any email account, mailbox, or domain connected to the Services by or on behalf of a Customer.

“Plan” means a paid or trial subscription tier offered by VeryColdMail.

“Services” means the email warmup, inbox-placement testing, deliverability monitoring, analytics, diagnostics, and associated software functionality offered through VeryColdMail.

3. ACCOUNTS

You must provide accurate, complete, and current information when creating and maintaining an Account.

You are responsible for maintaining the confidentiality and security of your login credentials and for activity carried out through your Account.

You must promptly notify us if you reasonably believe your Account has been compromised or accessed without authorization.

VeryColdMail will never request your Account password through an unsolicited email or telephone call.

4. DESCRIPTION OF THE SERVICES

VeryColdMail provides technical email-deliverability and mailbox-management tools designed to help professional users evaluate, monitor, and maintain the technical reputation and deliverability of email infrastructure.

Depending on the Plan and configuration selected by the Customer, functionality may include:

automated mailbox warmup activity;

controlled sending and receiving of warmup messages;

automated replies and other configured mailbox interactions;

inbox-placement testing;

spam-folder placement detection and recovery actions;

sender-reputation and deliverability analytics;

mailbox and domain monitoring; and

testing of email configuration, content, links, signatures, or other factors that may affect deliverability.

VeryColdMail is a software platform. We do not operate Customer sales or marketing campaigns, purchase or sell lead lists, or send unsolicited commercial campaigns to prospective customers on the Customer’s behalf.

The Customer remains solely responsible for its own marketing campaigns, recipients, mailing lists, email content, targeting, consent requirements, and compliance obligations.

5. ACCEPTABLE USE AND ANTI-ABUSE POLICY

You may use the Services only for lawful purposes and in accordance with these Terms, applicable law, and the rules and policies of the email providers and infrastructure providers you use.

You must not use the Services to:

send or facilitate unlawful spam or unsolicited communications in violation of applicable law;

conduct phishing, fraud, impersonation, scams, or deceptive activity;

distribute malware, malicious code, or harmful content;

harass, threaten, or abuse another person;

access, connect, or use a mailbox, domain, or system without authorization;

circumvent security controls or technical restrictions;

conceal unlawful or abusive sending activity;

violate privacy, data-protection, consumer-protection, advertising, or anti-spam laws;

infringe intellectual-property or other third-party rights;

materially damage the reputation, security, stability, or operation of email networks or third-party systems; or

use the Services for any activity prohibited by applicable sanctions, export-control laws, or other applicable regulation.

VeryColdMail may impose technical limits, throttling, sending limits, connection restrictions, automated safeguards, or other controls reasonably necessary to prevent abuse and protect the Services and third-party infrastructure.

We reserve the right to suspend or terminate an Account immediately where we reasonably believe its use involves fraud, abuse, unlawful activity, security risk, excessive complaints, material reputational harm, or violation of these Terms.

6. CUSTOMER RESPONSIBILITY FOR EMAIL COMPLIANCE

The Customer is solely responsible for determining whether its email activities comply with all laws applicable to the Customer and its recipients.

Depending on the Customer’s location and recipients, these laws may include the U.S. CAN-SPAM Act, the European Union General Data Protection Regulation (GDPR), applicable ePrivacy rules, and other national or local privacy, marketing, electronic-communications, and anti-spam requirements.

VeryColdMail provides technical software tools and does not provide legal advice.

Use of the Services does not constitute a representation or guarantee by VeryColdMail that any Customer email campaign, mailing list, data source, or marketing practice is legally compliant.

7. CUSTOMER EMAIL ACCOUNTS

Certain Services require the Customer to connect one or more Customer Email Accounts using supported authentication or connection methods, which may include OAuth, application passwords, tokens, SMTP credentials, IMAP credentials, or other connection information.

By connecting a Customer Email Account, you authorize VeryColdMail to perform the technical actions necessary to provide the features you enable.

You represent and warrant that you are the owner of, or otherwise have lawful authority to connect and operate, every mailbox and domain submitted to the Services.

You must not connect accounts belonging to third parties without appropriate authorization.

8. SUBSCRIPTIONS, PRICING AND PAYMENT

8.1 Subscription Plans

VeryColdMail offers subscription Plans with different features, usage limits, mailbox limits, testing limits, and other technical parameters.

Current pricing and Plan features are displayed on the Website at the time of purchase.

We may change the features or limits associated with future subscriptions or renewal periods. Material pricing changes applicable to an existing subscription will be communicated before they take effect where required by law.

8.2 Recurring Billing

Paid subscriptions are billed in advance on a recurring basis, ordinarily monthly unless a different billing period is expressly displayed at checkout.

By purchasing a subscription, you authorize Velveteen SaaS, LLC and its payment processor to charge the payment method you provide for the applicable subscription fees, taxes, and other amounts disclosed at checkout.

Subscriptions automatically renew for successive billing periods unless canceled before the next renewal date.

8.3 Payment Processor

Payments may be processed by third-party payment providers, including Stripe.

VeryColdMail does not directly store complete payment-card information where payment details are collected and processed by the applicable payment processor.

9. FREE TRIALS AND PROMOTIONS

Where a Plan is offered with a free trial, the duration of the trial will be clearly disclosed before enrollment.

At the time these Terms were last updated, certain VeryColdMail Plans may be offered with a 7-day free trial.

Where payment details are collected for a free trial, the subscription may automatically convert to a paid subscription at the end of the trial period unless the Customer cancels before the trial expires.

The price that will apply following the trial is displayed before the Customer begins the trial.

A Customer may cancel an eligible trial before the end of the trial period to avoid the first subscription charge.

Any promotional pricing, discount, or special offer is subject to the specific conditions displayed with that offer.

10. CANCELLATION

You may cancel your subscription at any time using the cancellation functionality made available through your Account or by contacting us using the contact information provided in these Terms.

Unless otherwise stated at checkout, cancellation prevents future renewals and becomes effective at the end of the current paid billing period.

You will ordinarily retain access to the applicable paid Services until the end of the billing period already paid for.

Canceling a subscription does not automatically entitle the Customer to a refund for a billing period that has already begun, except where required by applicable law or expressly provided under Section 11.

11. REFUNDS AND BILLING DISPUTES

Because VeryColdMail provides immediate access to digital subscription services and infrastructure capacity, subscription payments are generally non-refundable once a paid billing period has begun, except where required by applicable law.

If you believe you were charged incorrectly, experienced duplicate billing, or have another legitimate billing issue, please contact us promptly at [email protected] so that we can investigate the matter.

Nothing in these Terms limits any refund, cancellation, or other rights that cannot legally be excluded under applicable law.

If VeryColdMail elects to provide a refund in a circumstance where a refund is not legally required, that refund does not create an obligation to provide refunds in similar circumstances in the future.

12. TAXES

Prices may be displayed exclusive of applicable taxes unless otherwise stated.

You are responsible for taxes, duties, levies, or similar governmental charges applicable to your purchase, except where VeryColdMail or its payment processor is legally required to calculate, collect, or remit them.

13. NO DELIVERABILITY OR BUSINESS-RESULT GUARANTEE

Email deliverability is affected by numerous factors outside the control of VeryColdMail, including email-provider policies and algorithms, domain history, sender reputation, content, sending volume, recipient behavior, authentication configuration, mailing-list quality, and changes made by third-party service providers.

Accordingly, VeryColdMail does not guarantee:

placement in a recipient's primary inbox;

avoidance or removal from spam or promotional folders;

any particular sender reputation;

specific delivery, open, click, or reply rates;

successful marketing or sales campaigns;

lead generation, revenue, or other business outcomes; or

permanent improvements in email deliverability.

Any examples, analytics, test results, or performance information shown through the Services are informational and do not constitute guarantees of future results.

14. SERVICE AVAILABILITY AND CHANGES

We aim to maintain reliable access to the Services but do not guarantee uninterrupted, error-free, or continuous availability.

The Services may be temporarily unavailable because of maintenance, updates, security incidents, third-party outages, internet failures, infrastructure failures, force majeure events, or circumstances beyond our reasonable control.

We may modify, update, replace, or discontinue individual features of the Services as the platform evolves.

The Services are provided on an “as is” and “as available” basis to the maximum extent permitted by applicable law.

15. CUSTOMER DATA AND PRIVACY

15.1 Ownership

The Customer retains its rights in Customer Data.

VeryColdMail does not claim ownership of a Customer's domains, mailboxes, email lists, or Content.

15.2 Processing Authorization

You grant VeryColdMail the limited rights necessary to host, process, transmit, analyze, and otherwise handle Customer Data solely as reasonably necessary to provide, secure, maintain, and improve the Services and comply with applicable legal obligations.

15.3 Mailbox Credentials

Where mailbox credentials, authentication tokens, or similar connection information are required, they are processed for the purpose of establishing and maintaining mailbox connections and performing the Service functions selected by the Customer.

VeryColdMail does not sell mailbox credentials or access to Customer Email Accounts.

Additional information regarding our processing of personal information is provided in our Privacy Policy.

16. SECURITY

VeryColdMail uses reasonable administrative, organizational, and technical measures designed to protect the Services and Customer Data from unauthorized access, loss, alteration, or disclosure.

However, no internet-based or electronic system can be guaranteed to be completely secure.

Customers remain responsible for maintaining appropriate security for their own devices, networks, domains, accounts, credentials, and email infrastructure.

17. INTELLECTUAL PROPERTY

The Website, Software, Services, branding, interfaces, designs, documentation, technology, and related intellectual property are owned by Velveteen SaaS, LLC or its licensors and are protected by applicable intellectual-property laws.

Subject to these Terms, VeryColdMail grants the Customer a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Services for the Customer's internal business purposes during the applicable subscription or trial period.

Except to the extent prohibited by applicable law, you may not copy, reverse-engineer, resell, sublicense, distribute, reproduce, modify, or commercially exploit the Services without our prior written permission.

18. SUSPENSION AND TERMINATION

18.1 Termination by Customer

Customers may stop using the Services or cancel their subscriptions in accordance with Section 10.

18.2 Suspension or Termination by VeryColdMail

We may suspend, restrict, or terminate access to the Services if we reasonably determine that:

you have violated these Terms;

payment is overdue or cannot be processed;

your Account presents a fraud or security risk;

your use may violate applicable law;

your activities create material risk to VeryColdMail or a third party;

your use may damage email infrastructure or the reputation of the Services;

continued provision of the Services could expose us or our service providers to legal, regulatory, financial, or security risk; or

suspension or termination is required by law, a court, regulator, payment provider, infrastructure provider, or other competent authority.

Where reasonably practicable and appropriate, we may provide notice and an opportunity to remedy a violation before termination.

19. THIRD-PARTY SERVICES

The Services depend upon and may integrate with third-party systems, including email providers, hosting providers, DNS providers, cloud infrastructure, analytics providers, payment processors, and other technology providers.

VeryColdMail does not control and is not responsible for third-party filtering decisions, service outages, policy changes, account restrictions, or other actions taken by those providers.

Use of third-party services may be subject to separate terms and policies imposed by those providers.

20. DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, Velveteen SaaS, LLC disclaims all warranties, representations, and conditions not expressly stated in these Terms, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.

21. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Velveteen SaaS, LLC and its officers, members, employees, contractors, affiliates, and service providers shall not be liable for indirect, incidental, special, exemplary, consequential, or punitive damages, or for loss of revenue, profit, sales, leads, goodwill, data, sender reputation, deliverability, or business opportunities arising from or relating to the Services.

To the maximum extent permitted by applicable law, the aggregate liability of Velveteen SaaS, LLC arising out of or relating to the Services or these Terms shall not exceed the total amount paid by the Customer to Velveteen SaaS, LLC for the Services during the three (3) months immediately preceding the event giving rise to the claim.

The foregoing limitations do not apply to liability that cannot lawfully be limited or excluded.

22. INDEMNIFICATION

To the maximum extent permitted by applicable law, the Customer agrees to defend, indemnify, and hold harmless Velveteen SaaS, LLC and its officers, members, employees, contractors, and affiliates from claims, damages, liabilities, losses, penalties, and reasonable legal expenses arising from or relating to:

the Customer's Content or email campaigns;

the Customer's violation of applicable law;

the Customer's violation of third-party rights;

unauthorized or abusive use of the Services;

the Customer's mailing lists, data sources, targeting, collection practices, or consent practices; or

the Customer's violation of these Terms.

23. SANCTIONS AND EXPORT COMPLIANCE

You may not access or use the Services where doing so would cause Velveteen SaaS, LLC or its service providers to violate applicable trade sanctions, export controls, or other applicable laws.

You represent that you are not prohibited from receiving the Services under applicable United States sanctions or export-control laws.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to the Services, applicable law, security requirements, payment arrangements, or our business practices.

When we make material changes, we will update the “Last Updated” date and provide any additional notice required by applicable law.

Continued use of the Services after updated Terms become effective constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.

25. ENTIRE AGREEMENT

These Terms, together with our Privacy Policy and any additional terms expressly presented and accepted in connection with a particular Plan or Service, constitute the entire agreement between the Customer and Velveteen SaaS, LLC concerning the Services.

They supersede prior agreements or communications relating to the same subject matter.

26. SEVERABILITY

If any provision of these Terms is held invalid, unlawful, or unenforceable, the remaining provisions will remain in effect to the maximum extent permitted by law.

27. NO WAIVER

Failure by either Party to enforce a provision of these Terms does not constitute a waiver of that provision or any other provision.

28. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

Velveteen SaaS, LLC may assign these Terms in connection with a merger, acquisition, corporate reorganization, financing, sale of assets, or transfer of the VeryColdMail business, subject to applicable law.

29. GOVERNING LAW AND JURISDICTION

These Terms and any dispute arising out of or relating to the Services shall be governed by the laws of the State of Delaware, United States, without regard to its conflict-of-law principles.

To the extent permitted by applicable law, the state and federal courts located in Delaware shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services.

Nothing in this section limits any rights or remedies that cannot lawfully be waived or restricted.

30. LANGUAGE

These Terms are written in English.

If a translated version is made available, the English-language version will control to the extent permitted by applicable law.

31. CONTACT

VeryColdMail is operated by:

Velveteen SaaS, LLC
2810 N Church St STE 90741
Wilmington, DE 19802
United States

Telephone: +1 (302) 600-0801
Email: [email protected]

For questions concerning subscriptions, billing, these Terms, or the Services, please contact us using the information above.